Customer Experience Optimization Resources

Choosing which calculator(s) to use for your experimentation program is a big decision. Try out our calculator which will help you to answer all your pre and post test analysis questions.

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If you want to run a successful A/B testing program it's essential to prioritize your ideas in a way that's objective and based on facts, not opinions. You can grab your own copy of our framework and save a copy to customize it. It's completely free and will save your team countless debates about which A/B test to carry out first.

Achieving a great customer experience that delights demanding customers (and delivers for demanding stakeholders) isn’t easy—even in the most forward-thinking organizations. Follow this 90-day plan to get the right things in place and start delivering results.

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For most companies, Google Analytics is a—often the—primary source of analytics data. Getting its numbers aligned with other tools in your martech stack keeps results credible and blood pressure manageable.

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How do you order your pricing page: Cheap-to-expensive? Expensive-to-cheap? Randomly? For this study, we manipulated the pricing page for a survey tool, SurveyGizmo, to see if there are different patterns of user perception and preference (choice of plan) for various layout designs.

Many people in the marketing space are trying to figure out how to best present their value proposition. Which copy works best? Which design? These are important questions because your value proposition is such a high impact area of your site - some would say the most important part. So even though many people are working on and researching value proposition presentation, we thought there was still room to investigate.

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When shopping online, you can't hold the product, test it out, or talk to a salesperson about how different brands compare to one another. For these scenarios, social proof is frequently used to guide shoppers towards the best product choice. Which brings us to the real question: Which social proof techniques are most effective? Are some of them totally ineffective?

When you consider the vast amount of different kinds of visual cues that are available, things become complicated. You could use arrows, lines, photos of people, borders, pointing fingers, bright banners, exclamation points, check marks...the list goes on. Which brings us to the real question: Are some visual cues more effective than others? This study explores that question.

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How do you convince people with little motivation—throughout the entire business—to focus more on your customers? We spoke to six customer-focused leaders in a range of businesses and roles to see how they got people in their businesses to care. Here are their top four recommendations.

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Should optimization folks be in a separate team? Or under product teams or marketing? There’s several different ways, and choosing which one works best for your company can be challenging. Here’s a rundown of the frameworks, their functions, and the benefits and challenges of each.

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