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4 Mental Models to Help You Conduct Voice of Customer Research
Understanding Personas: how they work, and when they fail
How to create a data informed view of your customer journey
Optimizing beyond conversion rate
When should an experimentation program use custom integrations over plug and play integrations?
The Ultimate Guide to Moderated User Research
Why do tactics, best practices, and even data fail?
Why you need to think about Customer Experience Optimization
The Problem with (Most) A/B Test Calculators—and the Features that Matter
Anatomy of a Web Form: The common building blocks and what to look out for when optimizing
Don't be fooled by deceptive data
Experimentation Metrics That Matter
How to Run a High Velocity Testing Program
How to Prioritize Your A/B Test Ideas
The Retention Economy and Why it Matters
How to Nail Your First 90 Days as a CX Director
Pitching a Data Strategy? Here's How to Ensure the C-Suite Says “Yes.”
How Codecademy Saw 5X Growth with Strategic Testing
Cisco’s Experimentation Journey: From “Outsourced” to “Center of Excellence”
10 Things that 3 Customer-Centric Brands Get Right
How to Get Your Company to Really Care about Your Customers
Data Discrepancies in Google Analytics: What Can Go Wrong, Why, & How to Fix It
The 2019 State of Conversion Optimization Report
How to Structure Your Optimization and Experimentation Teams
How to Analyze Your A/B Test Results with Google Analytics
9 Lessons Learned from Running a CRO Agency
How Much Data Do You Need to Be Data-Driven?
Pricing Page Optimization: How to Order Pricing Plans [Original Research]
The Presentation of Your Value Proposition Matters [Original Research]
Which Types of Social Proof Work Best? [Original Research]
Which Visual Cues Work Best To Drive Attention? [Original Research]
How Does Product Copy Format Affect User Engagement? [Original Research]
How Product Image Size Affects Attention and Engagement [Original Research]
32 Business and Life Lessons: What I Learned Running Companies on 4 Different Continents
The State of Experimentation Programs 2021
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